Around a year ago now I completed the building at Papakura.
I had around 50 different businesses on this site, it was around $1m in construction. By far and away, the worst trade on the job was a security company who ironically call themselves Edge Security Professionals Ltd.
Their service was deficient from start to finish and they held the job up a lot. So anyone reading this, be warned, don’t use these guys.
The worst part of this was towards the end of the job. These guys installed a door security system for me. This is so that the entry doors to the property have swipe tag access. And it must have been the first time they had done it because they had absolutely no idea how to install and configure it.
And then, before it was even operational, they came to me and said “The motherboard is broken, you have to pay for a new one.” And I’m like “What!? No way!” They went on to explain that “… a power surge or the electricians turning the power on and off lots of times has caused this, so you have to pay!” and they spent some time trying to get me and the project manager to sign a piece of paper stating that we would pay for the new motherboard.
We refused of course, who pays for something to be repaired before they even get to use it?
And so finding this highly unusual and feeling it was a really crappy way to deal with your customer, I decided I had better ask for an extended warranty on this system. It was obviously pretty flaky and could fall over again at any time. And going by what these guys had just tried to do, they would say “oh it was a power surge, it’s not our fault you have to pay for us to fix it”. So I withheld some many until they agreed to a longer warranty.
And that was a year ago. I haven’t heard a peep out of the owner for a year, and today, 2 days before Christmas, I get a notice to attend a hearing at the disputes tribunal. Oh well, shame it couldn’t be sorted out between us, but I’m quite happy to see this guy at the tribunal and put my case forth. It’s set down for the 1st March 2012. I’ll post here about the outcome.
But in the meantime, in my opinion, everyone should stay away from Edge Security Professionals Ltd.